Study: Airlines doing better job at efficiency

To view this site, you need to have Flash Player 9.0.115 or later installed. Click here to get the latest Flash player.

April 8, 2013, 7:39 pm
Print Article

(NECN/NBC News: Brian Mooar) - A new study shows airlines are doing a better job.

While there are still plenty of complaints, researchers found that many of the airlines are getting passengers and their bags to their destinations with near-record efficiency.

The annual study by Wichita State and Purdue universities found U.S. airlines are getting better marks.

"In the 23 years that we've conducted this study, airline performance is at its second highest level ever," said Purdue's Brent Bowen.

While United fared worst, Virgin America was at the top of the heap.

"They don't lose bags and let people on the airplanes when they want to get on the airplanes," explained Wichita State's Dr. Dean Headley.

Hawaiian and Alaska scored the best on-time performance.

Among the worst were JetBlue, Frontier and United.

The study found on-time flights are up, while mishandled bags are down.

Still, customer complaints are on the rise.

Common complaints included unfriendly staff and charges for amenities.

The researchers behind this study aren't expecting much good from the merger of the poorer rated airlines U.S. Airways and American.

"When you put two mediocre airlines together what are you going to get? One worse airline," Bowen predicts.

Tags: Wichita State, airlines, Purdue University, Brian Mooar, airlines efficiency, airline study
Many of 71-store supermarket chain's 25,000 employees urging shoppers to stay away until fired CEO Arthur T. Demoulas is replaced
Around 1K people gathered in Copley Square to call for an end to the violence in the Gaza Strip
MIT Officer Sean Collier was allegedly murdered by the Boston Marathon bombing suspects 4 days after the attack