Body Found Along Montana Highway Believed to Be That of Missing Motorcyclist | NECN
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Body Found Along Montana Highway Believed to Be That of Missing Motorcyclist

Zackary Baldwin disappeared on June 26, 2016

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    Baldwin Family
    Zackary Baldwin

    A body found off a Montana highway Friday is believed to be that of a missing South Dakota father and husband, NBC News reported. 

    Police believe the body is of Zackary Baldwin, whose motorcycle and wallet were also found nearby. Authorities believe Baldwin went off the road and crashed. A cause and manner of death have not yet been determined. 

    Officials with the Williams County Sheriff's Office said construction workers discovered the body along Highway 2 near Bainville, Montana, several miles from the North Dakota border. 

    Baldwin disappeared on June 26, 2016, after leaving for a late-afternoon motorcycle ride.

    Airlines Reading, Responding to Social Media Rants

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    A new study says airlines are reading posts made by customers complaining over delayed or canceled flights and poor service, and are responding to those messages. Dallas-based Southwest Airlines has a team tracking Twitter, Facebook and other online sites 24 hours a day. When a customer vents about a problem, a representative reaches out to them. "The approach is really how can we help, wait a minute we hate to hear that.... so what is going on, give us some information and let's see what we can do to straighten this out," said Lisa Goode, with Southwest Airlines. Social media teams help airlines by rebooking customers or by helping keep them more calm by relaying information when problems crop up. (Published Thursday, Sept. 29, 2016)