(NECN) - Whether you're a first-time turkey cooker or a seasoned pro, sometimes things don't always go the way you hoped.
The folks at Butterball are by the phones each year to tackle any question you may have.
And this year there will be a first: men will be among the helpers manning the phones.
The most common question: What should a person do if the turkey isn't thawed out?
If you need to call, the hotline number is:1-800-BUTTERBALL
Lines are open now and will be staffed all day.