An MBTA conductor has been removed from service along with the train he was operating Monday, the agency confirms.
According to the MBTA, it was a brake problem that caused an Orange Line train to stop and be taken out of service. But riders of that train took to social media to complain about its operator, who reportedly yelled at them to "get off the train."
Many of those passengers say his remarks caused the crowd to panic, rushing unsafely off the train.
"Your conduct caused a stampede because they gave zero info. Everyone thought it was a terrorist attack," Kenny Stevens tweeted, along with an expletive directed at the MBTA.
"Orange Line supervisors are going to have a long talk with this motor person, who has been removed from service," MBTA spokesperson Joe Pesaturo told necn in a statement. "His reported conduct is unacceptable. The MBTA will take whatever actions are necessary to ensure that the motor person performs his duties in a professional manner at all times."