Commuters were warned about severe delays as service along part of the MBTA's Red Line was suspended Thursday evening.
A small fire in a cable forced the MBTA to shut down service between the JFK-UMass and North Quincy stops for much of the rush hour evening commute, using shuttle buses to connect riders.
"I was frustrated. Everyone was frustated," said Hayley Collins of Weymouth, Massachusetts. "It's annoying when you pay money to use this service and they can't provide the service."
Rather than having a shuttle go directly from JFK-UMass down to North Quincy, the MBTA made people ride the other side of the Red Line from JFK-UMass down to Ashmont, then shuttled them to North Quincy, adding a lot of time onto people's commutes.
"There was hundreds of people waiting at Ashmont Station. It was ridiculous," said Collins.
"I ran over to South Station, I grabbed the commuter line," said Lee Brown of Weymouth. "I have to pay the money just to do that, so that's an extra cost for me."
It was an extra cost and extra time for commuters - and it's only October.
Massachusetts
The latest news from around the state
"The winter's coming up. We don't want to go through the nightmare that happened last year," said Danielle Carr of Braintree. "I'm just glad it's not 10 degrees out right now."
While service from JFK-UMass to North Quincy is running again, there were still delays Thursday night due to an earlier signal problem at Park Street.
