(NECN) - The health care headlines this year have been overwhelmingly higher costs and lower expectations thanks to the Affordable Care Act.

So how can a health insurance company be working well?

For the past 10 years, Harvard Pilgrim Health Care customers have been the most satisfied in the country.

CEO Eric Schultz joins Peter Howe on CEO Corner to discuss what Harvard Pilgrim is doing to improve its customers' experience and how it maintains those high satisfaction rankings year after year.