A letter carrier is being hailed a hero after her gut instinct helped her save a customer.
A Massachusetts letter carrier is being hailed a hero after her gut instinct helped save one of her customers.
Michelle Binda has been with the U.S. Postal Service for more than three decades. On a recent Monday, she knew a full mailbox was a troubling sign at the apartments where she delivers off of Falls Boulevard in Quincy.
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The box belonged to an elderly woman who she knew was usually there to get her mail right away.
"The minute I got there and was opening the mailboxes, I saw it and said there's definitely something wrong," Binda said.
Binda notified the property manager, who then did a well-being check on the woman. When Binda found out what had happened, she could not believe it.
"She had fallen in her bedroom and couldn't get up," Binda said. "And when she tried to reach for her dresser, she had actually pulled the dresser down on top of her. She had been there at least three or four days."
Thanks to the observant postal worker, they were able to rescue the woman just in time. She is now recovering in a rehab facility as Binda eagerly waits for a reunion. Binda was named and featured as a postal hero this month.
"Obviously, this could have been a much worse result if she didn't take the time to do what she did and care about her customers like she does," USPS Customer Service Manager John Connolly said.
"I don't think I'm a hero. I don't," Binda said. "I'm just happy she was alive, honestly."