Dispatcher on Leave After Exchange With Mother Who Called 911 - NECN
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Dispatcher on Leave After Exchange With Mother Who Called 911

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    NEWSLETTERS

    911 Call to Framingham Dispatcher Released

    A fire dispatcher in Framingham, Massachusetts, is on leave after advising a mother to drive herself to the hospital when she reported her infant was having difficulty breathing.

    (Published Monday, Oct. 23, 2017)

    A Massachusetts fire dispatcher is on paid administrative leave after advising a 911 caller concerned about her child to drive to the hospital herself.

    The dispatcher instructed a Framingham woman to take her infant to the hospital after reporting the baby was having difficulty breathing.

    "Our thoughts go to the family," the town said in a statement Friday night. "The Chairman of the Board of Selectman has reached out to the family regarding the incident and inquire into the baby's condition."

    According to the town, the 911 call in question occurred on Wednesday. Since the mother called from her cell phone, the emergency call was originally picked up by Massachusetts State Police, who then transferred it to Framingham Fire dispatchers.

    Dispatcher on Leave After Disturbing Response to Call

    [NECN] Dispatcher on Leave After Disturbing Response to Call

    Officials in Framingham, Massachusetts, are investigating after a dispatcher allegedly told a mother who reported her infant's breathing was labored to drive the child to a hospital.

    (Published Friday, Oct. 20, 2017)

    The 911 call was released to the public Monday.

    "The town is conducting a thorough investigation of this incident, and placed the dispatcher employee who was involved in the call on administrative leave pending the completion of that investigation," the town said.

    The dispatcher has not been publicly identified.

    "Given that this is is a personnel matter, we will not comment further at this time," the town said Friday.

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