Trapped Tourists Call Wrong Lisbon Police for Help - NECN
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Trapped Tourists Call Wrong Lisbon Police for Help

Two women trapped in an elevator in Lisbon, Portugal needed help, so they searched online for "Lisbon Police" and called the first number listed

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    911 Operator Helps Tourists Half a World Away

    When tourists, stuck in an elevator in Lisbon, Portugal called the Lisbon Police, they accidentally got a dispatcher in Lisbon, Maine. WCSH's Shannon Moss reports.

    (Published Wednesday, July 18, 2018)

    Two tourists who became trapped in an elevator accidently called the wrong Lisbon police department for help.

    Dispatcher Cathy Roy told WCSH-TV Tuesday she was working at the Lisbon Police Department in Maine a few weeks ago when she received a call from the trapped tourists. The only problem was they were in Lisbon, Portugal.

    Roy says the two women had pressed the elevators' emergency button for help. No one answered, so the women searched online for "Lisbon Police" and called the first number listed.

    Roy says she stayed on the phone with the women and found the right Lisbon police department to call.

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    Despite the language barrier, Roy says she was able to direct emergency crews to the women and help them escape.

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