At the Stanley School in Swampscott, Massachusetts, Superintendent Pamela Angelakis calls the last few weeks "challenging."
Parents say her lack of communication has been confusing after the school's principal, who recently came out as transgender, was put on leave.
"We hear nothing. We hear nothing," said Nicole Nichols, a parent at the school. "Parents have rumors everywhere because we can't get a straight answer really from anybody about what's going on at that school."
Days ago, parents received an email from the school department saying Principal Shannon Daniels was on "temporary administrative leave" three weeks after coming out as transgender.
"My best self is really a female," said Daniels in an intervew in early February.
No reason and no timeline were given.
Tuesday, some of their questions were answered in the form of a letter from Angelakis.
According to Angelakis, Daniels has been getting messages considered "hurtful" since the announcement.
That resulted in Daniels stepping away Monday and Tuesday.
"This is a personal thing," said Melissa Camire, a parent of a student in the school. "I've come out before in my life and it was a very stressful personal time."
Police cars have been stationed outside of the school since Monday. Angelakis said they are there to reduce any anxiety parents may be feeling.
A meeting with Angelakis and Daniels is set to happen on Wednesday.
Angelakis adds the school is still providing a safe learning environment for all students.