If your phone stopped working or you get an alert about a new activation, you may be the victim of a sim card swap.

A home warranty should give you peace of mind. If something breaks, you’re covered, right? But what if the problem is the contractor, and you didn’t have a say in selecting them. Our Consumer Investigative Reporter Leslie Gaydos teamed up with NBC10 Investigator Ryan Kath, asking who’s actually being sent to your home. Chazmine Carroll is still trying to...

Home warranties should theoretically give you peace of mind, but what if you have no say in who your contractor is? Two Massachusetts residents share their experiences with one serviceman who caused more headaches than he helped them.