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If you aren’t getting the help you need from customer service, a complaint letter can help document your issues with a product or service in writing. Here’s what you need to know to make sure a company hears your complaint loud and clear.

Whether you live in tornado country, an earthquake zone or an area prone to wildfires, there are easy ways to prepare before disaster strikes. Here’s what you need to know to plan ahead in case of emergency or a natural disaster.

If you see prices spike during an emergency or natural disaster, it may be price gouging. Here’s how to recognize illegal price gouging and what you can do about it.

You may be spending up to 10% of your electric bill every month on appliances you aren’t even using. Here’s how to spot these energy vampires and how to save big bucks on your next power bill.

Filing your taxes is going to look a little different this year thanks to the coronavirus pandemic. From unemployment to working remote, here’s what you need to know before you file your 2020 taxes.

The pandemic hit many families’ finances hard. So hard, more than a million families took money out of their 401(k) accounts. Consumer Investigator Chris Chmura explains how this changes the way you file taxes.

With Valentine’s Day around the corner, florists will soon be flooded with orders from last-minute romantics. Here are some ways to avoid common Valentine’s Day flower flops and other floral fiascos.

Before and throughout the pandemic, NBC and Telemundo stations around the country have received many complaints about customer service — from refund delays and denials to ignored emails and unanswered phone calls. That’s why the NBC Responds and Telemundo Responde teams created a new survey. We want to learn directly from the consumers in our communities. Are there bright spots…

As hotels across the country begin to reopen, more and more people are hitting the road and booking places to stay. But there’s one souvenir you won’t want to bring home: the coronavirus. Whether you’re traveling for business or for pleasure, here are some tips to help stay safe at your hotel during the pandemic.

We’ve all run into issues when asking for a refund, but there’s another way to get your money back: chargebacks. Here’s what you need to know about what chargebacks are and how to get them.

The 2020 U.S. Census is required for anyone living in the United States, but there are billions of reasons you’d want to take it: lawmakers use census data to divvy up money for important resources like hospitals, fire stations and roads. Lawmakers will rely on this year’s census data until 2030, so now’s your chance to make sure your household...

Losing your job can be a very stressful experience, but there are ways to make it a little easier for you and your family. From filing for unemployment to choosing health insurance, here’s what you need to know if you’ve been laid off.

You may be driving less these days, but your car still needs a little TLC. Here are some easy ways to take care of your car while you stay off the road.

We’ve all used our library card to check out books, but did you know that many libraries offer a ton of awesome freebies? From online classes to free museum passes, find out what extra perks you can get from your local library.

The coronavirus has made everything more complicated, especially trips to the grocery store. Here are 10 easy ways to stay safe while getting groceries.

Did you know that, if your home is ever damaged or destroyed, your insurance company might require an item-by-item inventory? Here’s how you can prepare your home for a disaster to ensure you get the coverage you need. 

Did you just get in a fender bender? Here’s what to do next. 

Did the airline lose your luggage? Here’s what to do if your bags are delayed or lost.

Ever buy an item from Amazon.com because it offers protection from scammers? Here are some tips on how to make sure you are not being scammed by the seller themselves. 

Worried you may be getting scammed? Here are some tips to make sure you are not being deceived by someone posing as the IRS.