As the first snow of the season fell across the Boston area, Lindsay Crudele invited me to her Dorchester home to observe what she described
as a “hideous tangle of bureaucracy” in her backyard. The eyesore is more commonly known as a utility pole, which had
teetered precariously amidst wires and tree branches for weeks.
A Dorchester homeowner couldn’t get anyone to fix a fractured utility pole in her backyard, ending up in an “endless” customer service loop for weeks.