With identity theft running rampant, companies are adding additional security requirements for many accounts. That’s good if a stranger is trying to steal your info. But what if it’s you trying to access your own account?

With identity theft running rampant, companies are adding additional security requirements for many accounts. That’s good if a stranger is trying to steal your info. But what if it’s you trying to access your own account?

A viewer reached out to NBC10 Boston after Verizon told her she didn’t have enough information to identify herself while making changes to her Verizon account last year.

Anna Rossi chats with David Weissman from Verizon to learn about some awesome last minute tech toys for kids.

For more information and to shop visit https://www.verizonwireless.com/deals/

[Sponsored]

A Verizon outage that affected wireless customers across the country overnight has been resolved, according to the company. “Overnight some wireless customers experienced a dialing error when placing calls from their wireless phone to a long-distance landline number,” spokesman Chris McCann said in an email Wednesday morning. “This issue was resolved at 6:30am ET. We apologize for any inconvenience.” Early…

As the first snow of the season fell across the Boston area, Lindsay Crudele invited me to her Dorchester home to observe what she described
as a “hideous tangle of bureaucracy” in her backyard. The eyesore is more commonly known as a utility pole, which had
teetered precariously amidst wires and tree branches for weeks.

A Dorchester homeowner couldn’t get anyone to fix a fractured utility pole in her backyard, ending up in an “endless” customer service loop for weeks.

If you make it free, will they come? Apple, Disney and AT&T’s WarnerMedia want to jump-start their challenges to Netflix by offering freebies and deep discounts on emerging streaming plans. That includes a free year of Apple TV Plus for customers of new Apple devices and a free year of Disney Plus to higher-tier Verizon customers. Some existing HBO subscribers...

A six-woman smokescreen shorted a Maryland Verizon store of $24,000 in phones, police say.

Parents gathered to raise concerns about a cellphone antenna near a school.

AT&T said this week that it will soon block spam calls or alert customers of suspected spammers. The blocking will first activate for new lines and will then be applied to all existing accounts, the carrier said on Tuesday. The feature will be on by default but can be turned off by users who don’t want it, per rules set...

The Federal Trade Commission announced last week a crackdown on robocallers, giving one of the clearest pictures yet of the people and organizations behind the avalanche of nuisance phone calls to consumers. The actions are important because they draw the connection between robocalls, which may seem like mere annoyances, to the fraudulent organizations or illegal mass-calling schemes behind them. “We...

Customer-management software developer Salesforce is buying Tableau Software in an all-stock deal valued at $15.7 billion. Tableau uses self-service analytics to help people with any skill level work with data. Among the companies that use Tableau’s services are Charles Schwab, Verizon and Netflix. Once the transaction closes, Tableau will operate independently and stay headquartered in Seattle. “Joining forces with Salesforce...

Federal regulators voted Thursday to give phone companies the right to block unwanted calls without getting customers’ permission first. The Federal Communications Commission’s move could make call-blocking widespread and help consumers dodge annoying robocalls, which have exploded into a problem that pesters Americans on the level of billions of calls a month.

If you fall for this phone scam, you could lose a lot of money.

Top congressional Democrats have announced legislation to restore Obama-era “net neutrality” rules that seek to bar internet service providers such as AT&T and Comcast from playing favorites with websites and services. The bill will face a tough time becoming law, despite Democrats’ control of the House. But the effort could give Democrats political points on consumer protections that a Trump-appointed...

From foldable cellphones to high tech burgers, more than 4,500 companies showcased their latest technology at CES, the world’s largest consumer electronics show which took place in Las Vegas earlier this month.

The bills don’t stop piling up for workers affected by the government shutdown. Some national companies are offering relief to federal workers. Here’s an overview of how workers can get the help they need need.

Verizon customers can continue to watch ESPN, ABC and other channels owned by Disney after the two companies announced a deal over programming fees. The telecommunications giant and the entertainment company said in a joint statement Sunday: “Verizon and The Walt Disney Company have reached a broad-based distribution agreement.” The statement said details would be released in the coming days.

Fenway Park isn’t the only place in Boston with a “pesky pole.” Recently, a viewer reached out to the NBC10 Boston Responds team when she couldn’t get an worrisome utility pole in her yard removed. Leslie Gaydos stepped in to help get the problem fixed.