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Facebook, YouTube, Twitter Struggle to Remove New Zealand Mosque Shooting Videos

People reported online that they were able to find versions of the video even after the platforms said they removed the original one

Mass shootings in two New Zealand mosques killed at least 49 people and injured at least 48 others in what Prime Minister Jacinda Ardern decried as a terrorist attack. Witnesses describe the moment of the shooting at one mosque.

The shooter in at least one of the two mosque attacks in New Zealand on Friday used social media to stream his deadly rampage live.

Shortly after, tech giants scrambled to remove his accounts, but versions of the video remained on some sites hours after the shootings, which killed at least 49 people.

Facebook, Twitter and Google’s YouTube all said they removed the original video following the attack. But hours later, people still reported online that they were able to find versions of the video on the platforms.

Twitter removed the original video and suspended the account that posted it, but is still working to remove copies that have been posted from other accounts. Twitter said that both the account and video violated its policies.

49 people killed in shootings at New Zealand mosques from CNBC.

“We are deeply saddened by the shootings in Christchurch today,” a Twitter spokesperson said in a statement. “Twitter has rigorous processes and a dedicated team in place for managing exigent and emergency situations such as this. We also cooperate with law enforcement to facilitate their investigations as required.”

Facebook also removed the stream and has also been working to remove content praising the attack.

“Police alerted us to a video on Facebook shortly after the livestream commenced and we quickly removed both the shooter’s Facebook and Instagram accounts and the video,” said Mia Garlick of Facebook’s New Zealand office. “We’re also removing any praise or support for the crime and the shooter or shooters as soon as we’re aware. We will continue working directly with New Zealand police as their response and investigation continues.”

A Bangladeshi police officer stands guard after two mosques have been attacked in New Zealand, as Muslims offer Friday prayers in Dhaka on March 15, 2019.
Omer Urer/Anadolu Agency/Getty Images
People attend a funeral ceremony in absentia for the victims of twin terror attacks on New Zealand mosques in Christchurch, on Friday, March 15, 2019, in Duzce, Turkey.
Fareed KhanAP
Pakistanis protest to condemn the New Zealand mosque shooting, in Karachi, Pakistan, Friday, March 15, 2019. Pakistan's prime minister Imran Khan has condemned attacks on two mosques in New Zealand, saying he blames rising "Islamophobia." Khan wrote Friday on Twitter that "terrorism does not have a religion."
People wait outside a mosque in central Christchurch, New Zealand, Friday, March 15, 2019. Many people were killed in a mass shooting at a mosque in the New Zealand city of Christchurch on Friday, a witness said.
Kai Schwoerer/Getty Images
Hamzah Noor Yahaya, a survivor of the shootings at Al Noor mosque in Christchurch, New Zealand, stands in front of Christchurch Hospital at the end of a lockdown and waits to be picked up by his wife on Friday, March 15, 2019.
Armed police patrol outside a mosque in central Christchurch, New Zealand, Friday, March 15, 2019.
Hagen Hopkins/Getty Images
New Zealand Prime Minister Jacinda Ardern speaks to media during a press conference at Parliament in Wellington on Friday, March 15, 2019.
A man reacts as he speaks on a mobile phone outside a mosque in central Christchurch, New Zealand, Friday, March 15, 2019.
Photo by Phil Walter/Getty Images
Armed police maintain a presence outside the Masijd Ayesha Mosque in Manurewa in Auckland, New Zealand on Friday, March 15, 2019. Four people are in custody following shootings at two mosques in Christchurch. New Zealanders have been urged to not attend evening prayers today following the attacks.
Police attempt to clear people from outside a mosque in central Christchurch, New Zealand, Friday, March 15, 2019.
An armed police officer watches as a man is taken by ambulance staff from a mosque in central Christchurch, New Zealand, Friday, March 15, 2019.
Ambulance staff take a man from outside a mosque in central Christchurch, New Zealand, Friday, March 15, 2019.
A man reacts as he speaks on a mobile phone near a mosque in central Christchurch, New Zealand, Friday, March 15, 2019.

Facebook has previously experienced abuse of its livestream function and has taken steps to detect problematic streams in real time. In 2017, the company added additional measures to detect live videos where people express thoughts of suicide, including using artificial intelligence to streamline reporting, and adding live chat with crisis support organizations. These policies followed a series of suicides that were reportedly livestreamed on Facebook’s platform.

Several people tweeted that they have been able to find re-postings of videos of the attack on Youtube more than 12 hours after it happened, even though YouTube said it took down the original video, which violated its policies. A straightforward search on YouTube will generally yield legitimate reports from new organizations, but graphic videos could still be easily found if a user filtered results by upload date.

YouTube has taken steps to ensure legitimate news reports are prioritized when searching for a trending event, rather than other videos that have the potential for spreading misinformation. In July, YouTube said in a blog post that its Top News section would highlight videos from news organizations and it would link to news articles immediately in the wake of a breaking news event.

Those moves can prevent videos from bubbling up at the top of search results or appearing in YouTube’s trending section, but that doesn’t necessarily stop them from being uploaded to the site.

A YouTube spokesperson said in a statement, “Shocking, violent and graphic content has no place on our platforms, and is removed as soon as we become aware of it. As with any major tragedy, we will work cooperatively with the authorities.”

The video also appeared in a Reddit forum dedicated to violent videos, where users discussed and commented on the images. The forum is protected by a warning of disturbing content which visitors must acknowledge before viewing the page. Reddit removed the video and similar links at the request of New Zealand police, according to a Redditor who first posted the video. But users who found the video elsewhere online claimed to have downloaded copies and were offering to share the files in direct messages.

“We are actively monitoring the situation in Christchurch, New Zealand,” a Reddit spokesperson said. “Any content containing links to the video stream are being removed in accordance with our site-wide policy. ”

CNBC’s Sara Salinas contributed to this report.

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