Providence-based Citizens Bank is swapping its branches in some Stop & Shop supermarkets for upgraded ATM's featuring a "virtual assistant."
Customers will no longer be able to speak with a banker in-person at those locations. Instead, they can talk to a so-called interactive teller machines, or ITMs.
More on this story from Boston Business Journal
Get New England news, weather forecasts and entertainment stories to your inbox. Sign up for NECN newsletters.
Copyright Boston Business Journal