TWIB: Lessons learned from recent online glitches

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October 27, 2013, 1:36 pm
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(NECN) – The recent rollout of the Affordable Care Act website,, provided some teachable moments.

Michael Smith, Vice President of Engineering for Compuware APM talked about these lessons, and why the problems are different from state to state.

“I would characterize it as a perfect storm of events, where you have a brand new website being built up for commerce, if you will, for selling insurance product, coupled with integration system, existing government systems, such as IRS or Social Security databases and whatnot, plus the integration or connectivity to these insurance systems, and that’s very complicated,” said Smith.

Additionally, Smith offers his opinion on the CommonApp computer glitches.

“They’ve had some problems and they’ve been incrementally fixing.”

Smith says it is key to release new websites or changes in increments, like large companies such as Google and Amazon do, to avoid major glitches.

Tags: healthcare , TWIB, business , Affordable Care Act, Michael Smith,, onblinr glitches, CommonApp, Compuware APM
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