Frequent Flyer Miles Going Unclaimed

(NECN/NBC: Chris Clackum) - Even travelers who frequently use frequent flyer miles can only make an educated guess on how many points are left in their balance.

A poll recently conducted by Princeton Survey Research found nearly three out of four of us don't keep up with how many reward points we've accumulated.

Another survey by research firm Colloquy found $16 billion worth of reward points and miles went unredeemed in 2011 alone, which, to travel experts is beyond baffling.

Brian Kelly is the founder of the pointsguy.com. He was commissioned the recent survey and says given how many reward programs there are, it's easy to understand why some can't keep up. He recommends one of a dozen or so online trackers to do it for.

It can get very confusing with multiple airlines, multiple credit cards but these apps will ensure that these miles don't go to waste," says Kelly

There's also the option of converting points, or at the very least, donating points about to expire to charity.

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