1 Star, 2 Stars, 3 Stars? You Can Now Review the TSA on Yelp | NECN

1 Star, 2 Stars, 3 Stars? You Can Now Review the TSA on Yelp

    processing...

    NEWSLETTERS

    AP / File

    Not a fan of the TSA? Or have something really nice to say about a TSA field agent who helped you at the security check point?

    Now Yelp says you can review the agency – plus landmarks, national parks and other government agencies – on the app, and maybe even get a response.

    In a blog post Tuesday, Yelp said it had reached an agreement with the federal government that will allow "federal agencies and offices to claim their Yelp pages, read and respond to reviews, and incorporate that feedback into service improvements."

    "We encourage Yelpers to review any of the thousands of agency field offices, TSA checkpoints, national parks, Social Security Administration offices, landmarks and other places already listed on Yelp if you have good or bad feedback to share about your experiences," the company said in a blog post. "Not only is it helpful to others who are looking for information on these services, but you can actually make an impact by sharing your feedback directly with the source."

    “This allows agencies to go in and engage, and dedicate customer service staff to monitoring the feedback,” said Justin Herman, social media manager for GSA’s Office of Citizen Services and Innovative Technologies, told the Washington Post.

    Earlier this year, a group of Democrats in Congress had called for a branch of the federal government to work with Yelp on user reviews for government agencies. 

    "In order to make government work better, we need to make it easier for people to say what's working – and what isn't," said Congressman Ron Kind (D-Wi) in a July 1 statement

    Yelp will also be working with ProPublica to incorporate health care statistics and consumer opinion survey data onto the Yelp business pages of more than 25,000 medical treatment facilities, the company said.

    The social networking, user review and local search company is also partnering with local governements to display restaurant health scores.

    Yelp users have been reviewing various TSA checkpoints on their own for some time now, but Yelp's announcement about the new page makes it official.

    Here are some reviews about the TSA at San José and San Francisco international airports from past years:

    SJC TSA: "Of course, I think SJC has probably the best TSA because they're usually extremely fast. You're in and out within a few minutes and they have a strong focus on efficiency. I like that at airports where everything else takes forever and everything costs a bazillion dollars."

    SFO TSA: "Not sure how I feel about the aggressive enhanced pat-downs they perform here."

    Republican presidential candidate Carly Fiorina tweeted today that she gave TSA a one star in her Yelp review: