(NECN) - What advice does the President and CEO of Boston Private Bank & Trust Company have for business people about customer service?

"Number one, I go back to it's all about your people. It's so important to have a strong corporate culture, inevitability to retain, you know, great people, 'cause it's your front line people, it's - in our case - private bankers that are dealing with our most valued asset, our clients," Mark Thompson says.

Plus, Thompson talks about what to do when you make a mistake with an important client.

Watch the attached video for more.