Vt. 911 System Experiences 'Phantom Call' Increase - NECN
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Vt. 911 System Experiences 'Phantom Call' Increase

The 911 system vendor has confirmed the issue has been resolved and is investigating

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    Vt. 911 System Experiences 'Phantom Call' Increase
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    Officials with Vermont's 911 system say it experienced artificial spikes in call volume - also called phantom calls - for about an hour Thursday.

    Tyler Morse, information technology manager of the state's Enhanced 911 Board, said a review of the incoming call logs by board staff identified 15 callers who potentially did not have voice contact with a 911 call during the time frame as a result of the increased call volume.

    Board staff confirmed the callers were not reporting an emergency or were able to obtain assistance when a 911 call-taker returned their call. The problem happened between 10:53 a.m. and 11:45 a.m. Thursday.

    Morse said the 911 system vendor has confirmed the issue has been resolved and is investigating.

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