The Latest
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Lost Without A Pin: Verizon Customer Seeks Help Accessing Locked Account
With identity theft running rampant, companies are adding additional security requirements for many accounts. That’s good if a stranger is trying to steal your info. But what if it’s you trying to access your own account?
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Lost Without A Pin: Verizon Customer Seeks Help Accessing Locked Account
With identity theft running rampant, companies are adding additional security requirements for many accounts. That’s good if a stranger is trying to steal your info. But what if it’s you trying to access your own account?
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NBC10 Boston Responds: Watch Where You Walk in Boston
Boston’s Back Bay neighborhood is charming and historic, yet it was something of an obstacle course for Linda Selzer. In late March, she says she got off the Copley MBTA stop at the corner of Boylston street, crossed over Dartmouth Street and suddenly tripped, landing face first on the brick sidewalk. “The next thing I knew, I was flat...
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Carfax Vehicle History Reports May Not Tell the Whole Story
Lou Rissen of North Andover, Massachusetts, was ready to trade in his BMW for a newer model. “I went to the car dealership and found a car that I liked,” said Rissen. “They wanted to go over the car, and said, ‘Your trade-in is going to be worthless, because you have structural damage from an accident in 2017.’” How did…
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DIRECTV Disconnection Dilemma: ‘I Sent All the Proof'
When Allison Connolly and her family moved out of their Plaistow, New Hampshire, home last May, she canceled her DIRECTV account and says she followed the company’s instructions for returning her equipment, dropping the box off at the local UPS store. “A month later I got a bill saying that the equipment hadn’t been returned and that they were...
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Massachusetts Laws Taking Effect in 2020
With the start of the new year, some new laws will begin to impact residents in Massachusetts. After years trying to pass a distracted driving bill, this year Massachusetts lawmakers got it done. The hands-free driving law takes effect on Feb. 23. It bans motorists from using handheld electronic devices while driving, unless in hands-free mode. Some navigation devices are…
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Responds: Stove Troubles Kick Major Retailer Into Gear
When you buy a major kitchen appliance, adding an extended warranty is often an option. A Massachusetts woman did just that and then discovered she couldn’t get the repair she thought she deserved. Enza Giacalone, of Walpole, cooks up a storm for her husband Joe, their kids, and grandchildren. Giacalone uses her electric cooking range a lot. When she bought...
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Family Out $13K After Son Makes Series of In-Game Xbox Purchases
Having teenage video gamers can lead to big fights about screen time limits, but in the Schoepke house, it cost the Bolton, Massachusetts, family more than just their time. “Thirteen months of multi-hundred dollar charges. Everybody was just floored,” said Liz Schoepke. Schoepke and her husband said they are out $13,000 after their son made a series of in-game Xbox...
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New iPhone Feature Can Help You Track and Limit Your Screen Time
Do you have any idea how much you use your smart phone each day? If you have an Apple device, it’s not a guessing game anymore. The IOS 12 update contains a new feature called “Screen Time” that will tell you exactly how much time you’re spending swiping and scrolling — but you better brace yourself for the reveal.
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Customs Privacy Concerns: Instagram Model Says Logan Agents Crossed the Line
Your cellphone has your photos, contacts, and some of your most personal information, but next time you go through airport customs, you may have to turn it over. The Office of Inspector General says U.S. Customs and Border Protection officers are searching electronic devices more often and agents aren’t always following proper protocols. Consumer Investigator Leslie Gaydos spoke with a...
