Class Action Lawsuit Filed Over LL Bean Return Policy - NECN
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Class Action Lawsuit Filed Over LL Bean Return Policy

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    Clear the Air
    AP Photo/Pat Wellenbach, File
    This March 9, 2009, file photo shows the famous replica of the L.L. Bean boot outside the company's headquarters in Freeport, Maine.

    An unhappy customer is suing L.L. Bean over its new return policy, claiming the company broke a vow to customers.

    The lawsuit filed in federal court in Chicago contends customers bought items because of L.L. Bean's unlimited "satisfaction" guarantee. The lawsuit accuses L.L. Bean of breach of warranty.

    The plaintiff, Victor Bondi, filed the class action lawsuit on Monday. The lawsuit seeks at least $5 million in damages and an order that L.L. Bean honor the old warranty.

    The Maine-based retailer announced Friday it's imposing a one-year limit for most returns, because it says too many people are abusing the system.

    Company spokeswoman Carolyn Beem said the lawsuit misrepresents the return policy. She said purchases made before February 9, 2018, are not subject to the new policy as long as there's proof of purchase.



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